Your order will be processed and shipped within 3 working days. Please note that during busier times (e.g. holidays) it may take up to 5 business days to process your order. You will be notified via email once your order has been fulfilled and posted.
I will post your package via Royal Mail Signed For First Class, who aim to deliver in 1 - 2 business days. Shipping costs £4.55.
Please contact me if you would like a speedier postage option.
Your item will be carefully wrapped in tissue or recycled bubble wrap, and packaged in a 100% compostable mailer.
Delivery is currently restricted to UK addresses only. [I hope to expand shipping services to Europe in the near future].
I cannot be held responsible for loss or damage of items while in transit. Insurance up to £50 is automatically included in you shipment. Please let me know if you would like to insure your item for the value over £50.
All products are inspected prior to shipment to ensure your products leave in the highest possible standard; however if you for any reason you are dissatisfied please let me know and I will do my best to resolve the issue.
Any requests for returns must be submitted within 14 days of receipt of purchase. I ask that you ship returns back to us within five working days upon approval of your request.
Returns are processed within 14 days of either me receiving the item(s) back, or from the date of the return postage [for which proof of postage will be need to be provided].
All items must be returned unworn, unwashed and in their original packaging.
Please note that :
Only basic initial shipping charges are refundable.
Return shipping costs are the customers responsibility unless there is fault with the item prior to shipment.
Please allow up to an additional 5 to 10 business days for your refund to be posted to your credit card or PayPal account. You will receive email notification once your refund has been processed.
REQUESTING A RETURN
Please send an email to firstname.lastname@example.org with “Return Request” and Your Order Number included in the subject line.
Please include the name of the product you would like to return as well as the size, colour and reason for your return.